Refund and Returns Policy

Last updated: December 2024

Introduction

Tools License (“we,” “our,” or “us”), located at 2 Kingdom St, London W2 6BD, is committed to ensuring customer satisfaction while maintaining fair and transparent policies regarding digital products.

Digital Product Policy

Due to the nature of digital licenses and activation keys, we maintain a specific refund policy that protects both our customers and our service quality:

Non-Refundable Circumstances

  • Activated or used license keys
  • Revealed or exposed digital codes
  • Products delivered successfully to the provided email
  • Customer’s change of mind
  • Compatibility issues after clear system requirements were stated

Eligible for Refund Consideration

  1. Undelivered Products

    • License key not received within 24 hours of payment confirmation
    • Technical failure in delivery system

  2. Technical Issues

    • Proven defective or non-working license keys
    • Activation failures verified by our technical team
    • Wrong product delivery due to system error

Refund Process

  1. Initial Contact

  2. Required Information

    • Order number
    • Purchase date
    • Detailed description of the issue
    • Screenshots of errors (if applicable)
    • Proof of non-activation/non-usage

  3. Review Period

    • All refund requests are reviewed within 24-48 hours
    • Technical issues investigation may take up to 72 hours

  4. Refund Processing

    • Approved refunds are processed within 5-7 business days
    • Original payment method will be used for refund
    • Cryptocurrency refunds may have additional processing time

Customer Support

Our dedicated support team is available 24/7 to assist with:

  • Technical issues
  • Activation problems
  • Product inquiries
  • Refund requests

Legal Compliance

This policy complies with:

  • EU Consumer Rights Directive
  • UK Consumer Rights Act
  • International Digital Goods Regulations
  • Google Play Store Policies
  • Regional Consumer Protection Laws

Additional Terms

  1. Fraud Prevention

    • We reserve the right to deny refunds in cases of suspected fraud
    • Multiple refund requests from the same customer will be thoroughly reviewed

  2. Currency Exchange

    • Refunds will be processed in the original purchase currency
    • Exchange rate fluctuations are not compensated

  3. Documentation

    • All refund requests and communications are documented
    • Records are maintained in compliance with data protection laws

Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.

Contact Information

For any questions regarding this policy, please contact us:

  • Email: key@toolslicense.com
  • Telegram: toolslicense
  • Phone: +382 68 761 569
  • Address: 2 Kingdom St, London W2 6BD

This refund policy is designed to comply with international consumer protection laws while maintaining fair business practices for digital products.